Fort Collins · 970THE FORT LIST

Help

SUPPORT

The Fort List, operated by Good Rooms Only · Fort Collins, Colorado · Updated September 27, 2026

Talk to a person

Write to operator@thefortlist.com for help with your account, a hunt or a prize. Include the campaign name and what happened so we can find the right record.

If something is wrong at the door right now, find the door staff at the event. They can check you in manually and sort it out on the spot. That is always faster than email.

Getting into the app

  • Signing in. The Fort List uses your TENEO account. If the sign-in screen keeps returning you to the start, your session has expired — sign in again.
  • Joining a hunt. Sign in with your TENEO account, accept the official rules and confirm that you meet the campaign's age requirement. The app records progress when you submit the private codes provided at participating locations.
  • No hunts announced. Campaigns appear after their organizer confirms the rules, locations and prizes. A business on an event listing is not automatically participating in a hunt.

Hunts and gifts

  • A stop code does not work. Check that you selected the right stop and that the hunt is open. Enter the code provided at that location. You need an internet connection; the app confirms when your progress has been saved.
  • A hidden gift was already found. Each hidden gift has one private code. The first eligible account to submit it reserves the gift. Repeating your successful submission returns the same award.
  • Collecting a prize. Open the campaign and your award, read the instructions and claim before the deadline. Show your pickup code only to the assigned business. For delivery, provide the requested details with your consent. Digital gifts appear in the delivery receipt when the fulfiller records delivery.
  • A delivery has not arrived. Check the award's status and instructions, then contact the organizer or our support address with the campaign and award reference. Do not post your pickup code or address publicly.

Shop orders

For a question about a tee order, email operator@thefortlist.com with your order reference. If an item is damaged or misprinted, include a clear photo. The shipping and returns page explains timing, sizing, replacements, and refunds.

Your data and your account

What we collect and why is in the Privacy Policy. The short version: we collect the least we can, we do not sell it, and we do not text you unless you ask us to.

To have your Fort List account and data deleted, open Settings in the app and choose “Request account deletion”. The app records your request and shows its status. We process it within 30 days and confirm completion by email, except for records we must retain by law. You can also email operator@thefortlist.com from your account address if you no longer have the app.

To correct something we hold about you, or something we published, write to corrections@thefortlist.com.

For venues and organisers

If you run a room and want to be on The List, or you are already listed and something is wrong, email operator@thefortlist.com. We would rather fix a listing than have it sit wrong.

Reaching us by mail

Good Rooms Only
223 Linden St, Fort Collins, CO 80524